SERVICENOW IMPLEMENTATION AND SUPPORT

Streamlining IT, Empowering Business.

As a trusted ServiceNow Partner, NowWorks delivers intelligent and automated service delivery experiences across the enterprise. V-Soft serves a diverse clientele, spanning companies of all sizes, all ages, and across industries.

As a ServiceNow Partner, NowWorks offers a unique blend of digital and automation experience in the ServiceNow space.

Our team of certified ServiceNow consultants helps organizations renovate their IT operations and IT service delivery to drive efficiency and productivity. We offer a range of ServiceNow consulting and implementation services, including:

ServiceNow Validated Practices

ITOM Visibility AMS

Gain complete visibility into your IT infrastructure with proactive monitoring, helping you identify and resolve issues before they impact users.

Hardware Asset Mgmt AMS

Track and manage all hardware assets across their lifecycle to reduce costs, avoid redundancy, and improve asset utilization.

IT Service Management

Deliver efficient IT services through automated workflows, ticketing, and real-time support—all within a single ServiceNow platform.

Software Asset Mgmt AMS

Ensure compliance and control software spend by managing licenses, usage, and renewals through an intelligent SAM solution.

Customer Service Mgmt AMS

Enhance customer satisfaction with faster issue resolution, omnichannel support, and a connected customer experience powered by ServiceNow.

Our ServiceNow Expertise

Our strategy-building, implementation & integration expertise help clients across industries accelerate automation and build a foundation for long-term growth.

ITAM
ITSM
ITOM
HRSD
SPM

ITAM

IT Asset Management (ITAM)

ServiceNow ITAM implementation helps you manage apps, hardware, and IT assets from an integrated platform. Combine all asset data, including inventory, finances, contracts, risk, and compliance all in one place to increase the visibility into the assets’ lifecycle. ITAM implementation provides streamlined asset tracking and management, providing organizations with optimized resource utilization and IT costs while minimizing the risk factor for driving enhanced business value.

Hardware Asset Management (HAM)
Asset/CI Lifecycle Processes
Software Asset Management (SAM)
Procurement
Contract Management

ITSM

IT Service Management (ITSM)

NowWork’s certified ServiceNow Consultants provide top-notch IT Service Management implementation services. Harness the power of ServiceNow ITSM implementation to streamline and manage the end-to-end IT service delivery process. By integrating supportive chatbots, portals, and mobile apps, our ServiceNow ITSM solution streamlines your information technology services, from design and development to delivery and support, ensuring superior employee and customer experiences.

Incident, Problem, Change & Release Management
Request & Knowledge Management
Service Level Management
CMDB (Configuration Management Database)
Virtual Agent Support
Analytics
DevOps

ITOM

IT Operations Management (ITOM)

Combining our expertise in ServiceNow and Cloud, NowWork’s certified ServiceNow experts provide IT Operations Management (ITOM) services. Our ServiceNow ITOM consulting services help you manage end-to-end IT services and the entire infrastructure seamlessly, ensuring optimized infrastructure spending, accelerated cloud strategy, reduced costs, and improved service quality. Driven by AIOps, automation tools, and interactive dashboards, organizations can monitor the health of IT infrastructure and predict issues to avoid service outages.

ITOM Visibility
- Discovery
- Service Mapping
- CMDB
ITOM Health
- Event Management
- Op Intelligence
ITOM Optimization
- Cloud Provisioning & Governance
- Discovery, Cloud Discovery
- Operations Intelligence, Cloud Discovery

HRSD

ServiceNow HR Service Delivery (HRSD)

Driven by built-in AI-driven self-service and efficient case resolution features, the ServiceNow HR Service Delivery (HRSD) solution accelerates automation and boosts the productivity of the HR department. Implementing ServiceNow HRSD helps companies better organize and manage HR operations to guide employees through a single and unified platform for service delivery across the enterprise.

Employee Center
Employee Relations
Talent Acquisition, Onboarding and Provisioning
Employee Self-service
Payroll, Travel, and Expense Management

SPM

Strategic Portfolio Management (SPM)

ServiceNow SPM module, formerly IT Business Management (ITBM), accelerates digital transformation, enabling streamlined end-to-end business operations and workflows. Powered by analytics and automation capabilities, ServiceNow SPM implementation accelerates efficient digital workflows, ensures automation & transparency, improves resource utilization, and empowers decision-makers with informed insights into strategic business investments that they need to evaluate for maximizing ROI.

Application Portfolio Management
Financial Modeling
Project & Portfolio Management
Ideation
- Demand Management
- Resource Management
- Project Portfolio
- Project Financials
Agile Delivery Execution
- Agile Development
- Test Management

IT Asset Management (ITAM)

Hardware Asset Management (HAM)
Asset/CI Lifecycle Processes
Software Asset Management (SAM)
Procurement
Contract Management

IT Service Management (ITSM)

Incident, Problem, Change & Release Management
Request & Knowledge Management
Service Level Management
CMDB (Configuration Management Database)
Virtual Agent Support
Analytics
DevOps

IT Operations Management (ITOM)

ITOM Visibility
- Discovery
- Service Mapping
- CMDB
ITOM Health
- Event Management
- Op Intelligence
ITOM Optimization
- Cloud Provisioning & Governance
- Discovery, Cloud Discovery
- Operations Intelligence, Cloud Discovery

ServiceNow HR Service Delivery (HRSD)

Employee Center
Employee Relations
Talent Acquisition, Onboarding and Provisioning
Employee Self-service
Payroll, Travel, and Expense Management

Strategic Portfolio Management (SPM)

Application Portfolio Management
Financial Modeling
Project & Portfolio Management
Ideation
- Demand Management
- Resource Management
- Project Portfolio
- Project Financials
Agile Delivery Execution
- Agile Development
- Test Management

About Us

ServiceNow has become the ultimate choice for end-to-end automation, enhanced digital workflows, streamlined operations, and enhanced visibility, allowing organizations to boost productivity and elevate efficiencies in all aspects of their IT business operations.

NowWorks ServiceNow consultants, with best practices and expertise in implementing ITSM, ITOM, ITAM, HRSD, and SPM, help you drive innovation across the IT value chain and maximize the value of your ServiceNow investments.