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SERVICENOW IMPLEMENTATION AND SUPPORT

Streamlining IT, Empowering Business.

As a trusted ServiceNow Partner, NowWorks delivers intelligent and automated service delivery experiences across the enterprise. V-Soft serves a diverse clientele, spanning companies of all sizes, all ages, and across industries.

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NowWorks Services

As a ServiceNow Partner, NowWorks offers a unique blend of digital and automation experience in the ServiceNow space.

Our team of certified ServiceNow consultants helps organizations renovate their IT operations and IT service delivery to drive efficiency and productivity. We offer a range of ServiceNow consulting and implementation services, including:

  • ServiceNow IT Service Management (ITSM)
  • ServiceNow IT Operations Management (ITOM)
  • ServiceNow IT Asset Management (ITAM)
  • HR Service Delivery (HRSD)
  • Strategic Portfolio Management (SPM)

ServiceNow Validated Practices

ITOM Visibility AMS

Gain complete visibility into your IT infrastructure with proactive monitoring, helping you identify and resolve issues before they impact users.

Validated Practice

Hardware Asset Mgmt AMS

Track and manage all hardware assets across their lifecycle to reduce costs, avoid redundancy, and improve asset utilization.

Validated Practice

IT Service Management

Deliver efficient IT services through automated workflows, ticketing, and real-time support—all within a single ServiceNow platform.

Validated Practice

Software Asset Mgmt AMS

Ensure compliance and control software spend by managing licenses, usage, and renewals through an intelligent SAM solution.

Validated Practice

Customer Service Mgmt AMS

Enhance customer satisfaction with faster issue resolution, omnichannel support, and a connected customer experience powered by ServiceNow.

Validated Practice

Our ServiceNow Expertise

Our strategy-building, implementation & integration expertise help clients across industries accelerate automation and build a foundation for long-term growth.

IT Asset Management (ITAM)

IT Asset Management (ITAM)

ServiceNow ITAM implementation helps you manage apps, hardware, and IT assets from an integrated platform. Combine all asset data, including inventory, finances, contracts, risk, and compliance all in one place to increase the visibility into the assets’ lifecycle. ITAM implementation provides streamlined asset tracking and management, providing organizations with optimized resource utilization and IT costs while minimizing the risk factor for driving enhanced business value.

  • Hardware Asset Management (HAM)
  • Asset/CI Lifecycle Processes
  • Software Asset Management (SAM)
  • Procurement
  • Contract Management
 
IT Service Management (ITSM)

IT Service Management (ITSM)

NowWork’s certified ServiceNow Consultants provide top-notch IT Service Management implementation services. Harness the power of ServiceNow ITSM implementation to streamline and manage the end-to-end IT service delivery process. By integrating supportive chatbots, portals, and mobile apps, our ServiceNow ITSM solution streamlines your information technology services, from design and development to delivery and support, ensuring superior employee and customer experiences.

  • Incident, Problem, Change & Release Management
  • Request & Knowledge Management
  • Service Level Management
  • CMDB (Configuration Management Database)
  • Virtual Agent Support
  • Analytics
  • DevOps
IT Operations Management (ITOM)

IT Operations Management (ITOM)

Combining our expertise in ServiceNow and Cloud, NowWork’s certified ServiceNow experts provide IT Operations Management (ITOM) services. Our ServiceNow ITOM consulting services help you manage end-to-end IT services and the entire infrastructure seamlessly, ensuring optimized infrastructure spending, accelerated cloud strategy, reduced costs, and improved service quality. Driven by AIOps, automation tools, and interactive dashboards, organizations can monitor the health of IT infrastructure and predict issues to avoid service outages.

  • ITOM Visibility
    • Discovery
    • Service Mapping
    • CMDB
  • ITOM Health
    • Event Management
    • Op Intelligence
  • ITOM Optimization
    • Cloud Provisioning & Governance
    • Discovery, Cloud Discovery
    • Operations Intelligence, Cloud Discovery
ServiceNow HR Service Delivery (HRSD)

ServiceNow HR Service Delivery (HRSD)

Driven by built-in AI-driven self-service and efficient case resolution features, the ServiceNow HR Service Delivery (HRSD) solution accelerates automation and boosts the productivity of the HR department. Implementing ServiceNow HRSD helps companies better organize and manage HR operations to guide employees through a single and unified platform for service delivery across the enterprise.

  • Employee Center
  • Employee Relations
  • Talent Acquisition, Onboarding and Provisioning
  • Employee Self-service
  • Payroll, Travel, and Expense Management
Strategic Portfolio Management (SPM)

Strategic Portfolio Management (SPM)

ServiceNow SPM module, formerly IT Business Management (ITBM), accelerates digital transformation, enabling streamlined end-to-end business operations and workflows. Powered by analytics and automation capabilities, ServiceNow SPM implementation accelerates efficient digital workflows, ensures automation & transparency, improves resource utilization, and empowers decision-makers with informed insights into strategic business investments that they need to evaluate for maximizing ROI.

  • Application Portfolio Management
  • Financial Modeling
  • Project & Portfolio Management
  • Ideation
    • Demand Management
    • Resource Management
    • Project Portfolio
    • Project Financials
  • Agile Delivery Execution
    • Agile Development
    • Test Management
IT Asset Management (ITAM)

IT Asset Management (ITAM)

ServiceNow ITAM implementation helps you manage apps, hardware, and IT assets from an integrated platform. Combine all asset data, including inventory, finances, contracts, risk, and compliance all in one place to increase the visibility into the assets’ lifecycle. ITAM implementation provides streamlined asset tracking and management, providing organizations with optimized resource utilization and IT costs while minimizing the risk factor for driving enhanced business value.

  • Hardware Asset Management (HAM)
  • Asset/CI Lifecycle Processes
  • Software Asset Management (SAM)
  • Procurement
  • Contract Management
 
IT Service Management (ITSM)

IT Service Management (ITSM)

NowWork’s certified ServiceNow Consultants provide top-notch IT Service Management implementation services. Harness the power of ServiceNow ITSM implementation to streamline and manage the end-to-end IT service delivery process. By integrating supportive chatbots, portals, and mobile apps, our ServiceNow ITSM solution streamlines your information technology services, from design and development to delivery and support, ensuring superior employee and customer experiences.

  • Incident, Problem, Change & Release Management
  • Request & Knowledge Management
  • Service Level Management
  • CMDB (Configuration Management Database)
  • Virtual Agent Support
  • Analytics
  • DevOps
IT Operations Management (ITOM)

IT Operations Management (ITOM)

Combining our expertise in ServiceNow and Cloud, NowWork’s certified ServiceNow experts provide IT Operations Management (ITOM) services. Our ServiceNow ITOM consulting services help you manage end-to-end IT services and the entire infrastructure seamlessly, ensuring optimized infrastructure spending, accelerated cloud strategy, reduced costs, and improved service quality. Driven by AIOps, automation tools, and interactive dashboards, organizations can monitor the health of IT infrastructure and predict issues to avoid service outages.

  • ITOM Visibility
    • Discovery
    • Service Mapping
    • CMDB
  • ITOM Health
    • Event Management
    • Op Intelligence
  • ITOM Optimization
    • Cloud Provisioning & Governance
    • Discovery, Cloud Discovery
    • Operations Intelligence, Cloud Discovery
ServiceNow HR Service Delivery (HRSD)

ServiceNow HR Service Delivery (HRSD)

Driven by built-in AI-driven self-service and efficient case resolution features, the ServiceNow HR Service Delivery (HRSD) solution accelerates automation and boosts the productivity of the HR department. Implementing ServiceNow HRSD helps companies better organize and manage HR operations to guide employees through a single and unified platform for service delivery across the enterprise.

  • Employee Center
  • Employee Relations
  • Talent Acquisition, Onboarding and Provisioning
  • Employee Self-service
  • Payroll, Travel, and Expense Management
Strategic Portfolio Management (SPM)

Strategic Portfolio Management (SPM)

ServiceNow SPM module, formerly IT Business Management (ITBM), accelerates digital transformation, enabling streamlined end-to-end business operations and workflows. Powered by analytics and automation capabilities, ServiceNow SPM implementation accelerates efficient digital workflows, ensures automation & transparency, improves resource utilization, and empowers decision-makers with informed insights into strategic business investments that they need to evaluate for maximizing ROI.

  • Application Portfolio Management
  • Financial Modeling
  • Project & Portfolio Management
  • Ideation
    • Demand Management
    • Resource Management
    • Project Portfolio
    • Project Financials
  • Agile Delivery Execution
    • Agile Development
    • Test Management
About ServiceNow

About Us

ServiceNow has become the ultimate choice for end-to-end automation, enhanced digital workflows, streamlined operations, and enhanced visibility, allowing organizations to boost productivity and elevate efficiencies in all aspects of their IT business operations. 

NowWorks ServiceNow consultants, with best practices and expertise in implementing ITSM, ITOM, ITAM,  HRSD, and SPM, help you drive innovation across the IT value chain and maximize the value of your ServiceNow investments.

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